HomeSupport for FamiliesFamily HubNews and Updates
HomeSupport for FamiliesFamily HubNews and Updates

News and Updates

September 2021: Covid response update for whānau

We hope you are keeping safe and well. We know this can be a very stressful time for the whānau we support, especially if your child is immunocompromised as a result of treatment.

With Auckland moving to alert level 3 and the rest of the country at alert level two, we wanted to give you an update on how our Family Support team is able to support you and your whānau. Although we cannot undertake any home or face-to-face visits in level three, please rest assured that we continue do everything we can to support your whānau no matter what alert level your region is in.

Level three updates:
• Your Family Support Coordinator is available to support you directly over the phone or video call.
• We are able to attend to families’ requests for grocery items and food drop-offs at both treatment centres.
• Support for bereaved families continues.
• We are able to support you to get your child to the hospital for treatment through petrol vouchers and taxi services.
• Counselling support is still available over the phone or video call.
• We are continuing to register families who have received a confirmed cancer diagnosis since we went into lockdown.

Level two updates:
• Face-to-face visits resume at level two; face masks are required when Family Support Coordinators are visiting families based in CHOC.
• Family Support Coordinators are able to enter CHOC to provide support to families who are on the ward.
• Family visits to our Family Places in Christchurch and Wellington are by appointment only. Families are encouraged to use the Contact Tracing App and our Who’s on Location system. Both family members and Family Support Coordinators must wear a mask throughout the visit.
• We look forward to being able to resume Whānau Connect Group events when we return to level one. Please note that our holiday homes in Taupō and Arrowtown are closed until further notice.

If you require any extra support at this time or need to clarify any support available to you at this time, please don’t hesitate to get in touch with your Family Support Coordinator or our General Manager of Family Support, Marie Purcell on 021 538 557.

 

September 2021: Covid-19 Vaccinations – National Child Cancer Network

The National Child Cancer Network has just released information about vaccinations for children undergoing cancer treatment. Please find out more here

 

August 2021: Covid-19 response update for whānau

Sending aroha to everyone in Aotearoa today as we move back into Level 4. We know this can be a very stressful time for the whānau we support, especially if your child is immunocompromised as a result of treatment.

Please rest assured that although we cannot currently undertake any home or face-to-face visits, our Family Support team is still able to support you and your whānau. If you require any extra support at this time, please don’t hesitate to get in touch with your Family Support Coordinator or our General Manager of Family Support, Marie Purcell. We are all working remotely and are only a phone call away.

 

August 2021: Covid-19 update – holiday homes

We hope you and your loved ones are safe and well. We would like to assure you that the latest outbreak of community cases in Aotearoa has not impacted our ability to provide one-to-one support for whānau. However, we have had to reflect on few areas of our support that have been compromised by the nationwide lockdown.

Unfortunately this has led us to make the decision to temporarily close our holiday homes in Taupō and Arrowtown. At this stage they will be closed until the end of the Term 3 school holidays, with the aim to reopen on 16 October 2021.

This will no doubt be disappointing for whānau who were looking forward to spending time at one of our holiday homes over the coming weeks, so we thank you for your understanding during these uncertain times.

If you have any questions about this update, please don’t hesitate to get in touch with your Family Support Coordinator or our General Manager of Family Support, Marie Purcell.