Meet a Family Support Coordinator: Vicki Scoles
Vicki Scoles has always been passionate about helping people when they need it most. After spending over ten years supporting victims of crime and trauma in her role at Victim Support, she joined Child Cancer Foundation as a Family Support Coordinator in the Otago/Southland region, using her skills and experience to help families who are impacted by childhood cancer.
What made you want to be a Family Support Coordinator at Child Cancer Foundation?
I really believe in support for people in their time of need. The thought of a child being diagnosed with cancer and their family having to deal with the journey alone attracted me to this position.
What does a typical week look like in your job?
My work week is mostly spent out visiting families – usually in their home, but sometimes in the community or at the hospital. I often have to travel some distance to see the families as I cover a large area. The rest of my time is spent in the office phoning families and coordinating practical support for them.
What fuels you passion for your work?
The families. Providing them with the support they need is very rewarding.
What is the most challenging part of your job?
It can be challenging making sure that the families are receiving the right kind of support. Sometimes it is hard for them to ask for help or to accept it.
What makes you the right person to support the children and families you work with?
I listen well and am happy to just be with families so they don’t feel alone. I realise I can’t fix it, but I can hopefully ease some of the emotions just by being there.
How do you maintain a good work/life balance?
I spend time with family, friends and my dogs. I enjoy walking and exploring our beautiful country.
What do you think families appreciate most about what you do?
I think they just appreciate you being there. Just having someone listen or be with them when they need it most.
Our support is powered by you
Our Family Support Coordinators are at the heart of everything we do, providing one-to-one support for each family.
Please donate today to ensure that each family can receive personalised support when they need it most.